Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to have a smooth and satisfying experience. Please read our return and refund policy carefully:
1. Returns Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
2. Non-Returnable Items
Certain items cannot be returned, including (but not limited to):
- Perishable goods
- Personal care items
- Sale or clearance items
3. Return Process
To start a return, please contact us at contact@olviero.com with your order number and a photo of the item.
Once your return is approved, we will provide instructions on how and where to send the item back. Items sent back to us without first requesting a return will not be accepted.
4. Shipping Costs
- Customers are responsible for return shipping costs.
- Original shipping fees are nonrefundable.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and the packaging.
We will review your claim, and if approved, we will replace the item or issue a refund at no additional cost to you.
7. Order Cancellations
Orders can only be canceled within 12 hours of purchase. After that, the order may already be processed or shipped and cannot be canceled.
8. Contact Us
If you have any questions about our return and refund policy, please contact us at: